Terms of service

Last updated: 13 November 2026

1. Quotes and bookings

Quotes are based on the information you provide about the property. A booking is confirmed when you accept the quote in writing and we confirm the date. If the property is significantly larger, more furnished or in a substantially different condition from that described, we will discuss any change in price with you before carrying out additional work.

2. Access and utilities

You are responsible for arranging access to the property at the agreed time and for making sure electricity and hot water are available.

3. Condition of the property

End of tenancy and move-in cleans should take place in an empty property. We will not move heavy furniture or appliances where doing so risks injury or damage. Cleaning cannot remove permanent damage, including burns, bleach marks, set-in stains, scratches or wear and tear.

4. Payment

Payment terms and accepted payment methods are set out in your quote and invoice.

5. Cancellations and changes

Please let us know as soon as possible if you need to cancel or rearrange a booking. Any cancellation terms that apply will be set out in your booking confirmation.

6. Concerns about a clean

If you, your landlord or your letting agent have concerns about the standard of a clean, please email us as soon as possible with details so we can look into it.

7. Liability

We take care in every property. Please report any damage you believe was caused during a clean as soon as possible. Nothing in these terms limits liability that cannot be limited by law, and your statutory rights as a consumer are not affected.

8. Complaints

If you are not happy with any part of our service, email info@tenantclean.co.uk and we will respond as quickly as we can.